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    Paul Barnett
    • Nov 12, 2019
    • 5 min

    From CX to CV - Why Customer Experience is the Wrong Focus

    In the introduction to a Customer Experience Compendium (2017) the McKinsey & Company authors began by saying, “Across sectors and region...

    15 views0 comments
    Paul Barnett
    • Nov 10, 2019
    • 1 min

    From Product-Centred Strategies to AI Driven Customer-Value Creation

    Andy Wilkins, Co-Founder of BE Advisory is Chair of the Artificial Intelligence for Customer Experience Conference in London on 13-14 Nov...

    3 views0 comments
    Paul Barnett
    • Jun 1, 2019
    • 1 min

    Private Events

    The co-founders of BE Advisory are available to speak at or facilitate private events on a range of topics including: Customer value-crea...

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