Paul BarnettNov 12, 20195 minFrom CX to CV - Why Customer Experience is the Wrong FocusIn the introduction to a Customer Experience Compendium (2017) the McKinsey & Company authors began by saying, “Across sectors and region...
Paul BarnettNov 10, 20191 minFrom Product-Centred Strategies to AI Driven Customer-Value CreationAndy Wilkins, Co-Founder of BE Advisory is Chair of the Artificial Intelligence for Customer Experience Conference in London on 13-14 Nov...
Paul BarnettJun 1, 20191 minPrivate EventsThe co-founders of BE Advisory are available to speak at or facilitate private events on a range of topics including: Customer value-crea...
