Paul Barnett
From CX to CV - Why Customer Experience is the Wrong Focus
In the introduction to a Customer Experience Compendium (2017) the McKinsey & Company authors began by saying, “Across sectors and...
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Paul Barnett
From Product-Centred Strategies to AI Driven Customer-Value Creation
Andy Wilkins, Co-Founder of BE Advisory is Chair of the Artificial Intelligence for Customer Experience Conference in London on 13-14...
Paul Barnett
Private Events
The co-founders of BE Advisory are available to speak at or facilitate private events on a range of topics including: Customer...